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Privacy policy

This Privacy Policy describes how Madebox.co (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

For questions or concerns, please contact us at:

hello@madebox.co

50 Hudsons Road, Warehouse 17

Spotswood VIC 3015

Australia

Collecting Personal Information

When you visit the Site, we collect certain information about your device, interaction with the Site, and information required to process your purchases or support requests. This includes:

Device Information

  • Purpose: To load the Site accurately and analyse site usage.

  • Source: Automatically collected via cookies, pixels, tags, log files.

  • Shared with: Shopify and analytics tools (e.g. Google Analytics, Meta Pixel).

  • Examples: Web browser version, IP address, time zone, pages viewed, referral source, site interactions.

Order Information

  • Purpose: To fulfil your order, process payments, deliver products, provide order updates, and detect fraud.

  • Source: Collected directly from you at checkout.

  • Shared with: Shopify, payment gateways, shipping and fulfilment apps (including third-party makers for direct dispatch).

  • Examples: Name, email, phone number, shipping/billing address, payment info.

Customer Support

  • Purpose: To respond to questions and resolve issues.

  • Source: Collected from you via email or contact forms.

  • Shared with: Email platform and customer service tools (e.g. Gmail, Klaviyo, Airtable if using forms).

  • Examples: Name, email, messages, attached files.

 

 

Fundraising Orders

If you place an order via a Community Box fundraising page, your name and order details may be shared with the organising group to assist with campaign tracking and delivery. All Community Box orders are shipped in bulk to one central location for local distribution after the campaign ends.

 

Fulfilment by Third Parties

Some products, especially those featured on MadeMart or in custom gift boxes, may be shipped directly by our network of small-batch makers and third-party partners. We share necessary customer information with these partners solely for fulfilment purposes.

 

 

Minors

The Site is not intended for users under the age of 18. We do not knowingly collect personal data from children. If you believe a child has submitted personal information, please contact us at hello@madebox.co for prompt removal.

 

Sharing Your Information

We share your personal information with trusted partners to help us provide services to you, such as:

  • Shopify – for ecommerce, checkout and hosting

    See Shopify’s privacy policy: https://www.shopify.com/legal/privacy

  • Payment gateways – to securely process transactions

  • Shipping tools – to arrange delivery (e.g. Australia Post, Sendle, 2Ship)

  • Analytics tools – to help us improve (e.g. Google Analytics, Meta Pixel)

We may also disclose your information if required to comply with applicable laws or respond to lawful requests.

 

 

Marketing & Behavioural Advertising

With your permission, we may send occasional emails about new products, promotions, or fundraising updates. You can unsubscribe anytime using the link in any email or by contacting hello@madebox.co.

We may also use cookies and tracking tools to show you relevant ads via services like:

To opt out of interest-based advertising generally, visit:

https://optout.aboutads.info

 

 

Using Personal Information

We use your personal information to:

  • Offer and deliver products or services

  • Process payments and shipping

  • Communicate order updates

  • Send optional marketing (with your consent)

  • Improve site functionality and performance

 

 

International Data Use
While we primarily serve Australian customers, some orders may be sent to recipients overseas on behalf of our corporate clients. In these cases, personal information may be shared with international shipping partners solely for the purpose of order delivery.
We do not actively market or sell to individuals outside Australia, and we do not sell personal information as defined by the California Consumer Privacy Act.

 

Cookies

We use cookies to enhance your experience. These include:

  • Essential cookies – for checkout, login and cart functionality

  • Analytics cookies – to measure performance

  • Marketing cookies – to personalise ads and measure effectiveness

You can manage cookies through your browser settings or visit: www.allaboutcookies.org

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals from browsers due to lack of consistent industry standards.

Changes to This Policy

We may update this policy periodically to reflect legal, operational, or service changes. The latest version will always be posted here.

Complaints

If you have concerns about how we handle your data, please contact us at hello@madebox.co. If unsatisfied with our response, you may lodge a complaint with your local data authority (e.g. https://www.oaic.gov.au in Australia).

 

Last updated: 9 May 2025