We don’t offer returns for change of mind on gift boxes. But if your order arrives damaged or isn’t in the beautiful condition we expect, we’ll replace it at our expense.

Please email us at hello@madebox.co right away with a photo and description of the issue. We’ll assess it and make things right as quickly as possible.

Contact us at hello@madebox.co to request a return. If approved, we’ll send you a return shipping label and instructions.

Please don’t send anything back without contacting us first — we won’t be able to process it.

Unfortunately, we can’t accept returns on sale items or gift cards.

Once your return is received and approved, we’ll refund your original payment method within 10 business days. Your bank or credit card company may take a few extra days to post the refund.

We currently ship Australia-wide. If you’re outside Australia and would like to place an order on behalf of someone here, feel free to reach out — we’re happy to help where we can.

Shipping costs are calculated at checkout and depend on your location and order size. We also offer free or discounted shipping for certain promotions and corporate orders.

We aim to dispatch orders within 2–4 business days. During busy periods (like Christmas), it may take slightly longer — but we’ll always keep you updated.

Most orders arrive within 2–5 business days for metro areas and 3–8 business days for regional locations. We’ll send you tracking details as soon as your order is on its way.

Yes — you’ll receive a tracking link via email once your order has shipped. If you don’t see it, check your junk folder or contact us at hello@madebox.co.

Express options are available at checkout for eligible products and locations. If you’re unsure, reach out before ordering and we’ll confirm what’s possible.

If you’re sending to multiple recipients, especially for a corporate or group order, get in touch — we can help you manage it all in one go.

Some of our gift boxes are pre-curated for quick ordering, but we do offer fully customisable options for corporate, event and bulk gifting. Get in touch and we’ll help you create something special.

Every box includes a curated mix of high-quality, small-batch products from Australian makers — anything from gourmet treats to wellbeing and lifestyle items. Each box includes a card telling the stories behind the products.

Yes — you can add a personalised message during checkout. We’ll include it with your gift, beautifully printed and packed.

All Madebox gifts come beautifully presented in our signature packaging. For corporate orders, we also offer options to include your branding or collateral — just ask.

Yes — we specialise in large-scale and multi-recipient orders. Whether it’s for a team, client gifts, or an event, we’ll help you manage everything from product curation to delivery.

If your order hasn’t shipped yet, we may be able to help. Please email us as soon as possible at hello@madebox.co and we’ll do our best.

Yes — we offer a subscription that brings a new curated box of small-batch discoveries to your door each month. It’s a great way to explore new makers and support local.