Simply head to your group’s unique fundraising link and choose a box ($49 or $99). Add it to your cart, check out as usual, and you’re done — no need to enter a shipping address.

All orders are bulk-shipped to the fundraising organisation, taking around two weeks at the end of the campaign. They’ll distribute the boxes to supporters from there.

Boxes are packed and shipped after the campaign ends (usually within 2 weeks). Your fundraising group will let you know when and where to collect it.

Each box contains a curated mix of gourmet, wellness, and lifestyle products from Australian small-batch makers. While products vary, every box offers great value and supports local producers.

Community Boxes are pre-packed and not customisable. While we avoid meat and include mostly vegetarian items with some dairy in things like chocolate, we can’t guarantee allergen-free or dietary-specific options. Please check all labels closely and if it's something you can't use, please share with a friend.

At this stage, boxes are not customisable, but you can let your organiser know if you’re gifting it to someone — they may be able to help.

Your group earns $9.80 per $49 box and $18 per $99 box (after shipping is deducted). We’ll send a full report at the end of your campaign.

Fundraising campaigns typically run for 4 weeks, but this can be tailored to your needs.

We create your group’s fundraising page, handle all orders and payments, pack and ship the boxes, and provide marketing materials to help promote your campaign.

There’s no minimum — but the more you promote, the more you raise. Most groups aim to sell at least 50 boxes.

We ship all boxes in bulk to one location. Shipping costs are deducted before funds are paid to your group, so there’s no upfront cost.

Once your fundraiser closes, we’ll update your page to let visitors know it’s finished. The page can remain live to showcase what was achieved, or we can take it offline — whichever you prefer. You’ll also receive a full report with order totals, supporter numbers, and funds raised.

We don’t offer returns for change of mind on gift boxes. But if your order arrives damaged or isn’t in the beautiful condition we expect, we’ll replace it at our expense.

Please email us at hello@madebox.co right away with a photo and description of the issue. We’ll assess it and make things right as quickly as possible.

Contact us at hello@madebox.co to request a return. If approved, we’ll send you a return shipping label and instructions.

Please don’t send anything back without contacting us first — we won’t be able to process it.

Unfortunately, we can’t accept returns on sale items or gift cards.

Once your return is received and approved, we’ll refund your original payment method within 10 business days. Your bank or credit card company may take a few extra days to post the refund.

We currently ship Australia-wide. If you’re outside Australia and would like to place an order on behalf of someone here, feel free to reach out — we’re happy to help where we can.

Shipping costs are calculated at checkout and depend on your location and order size. We also offer free or discounted shipping for certain promotions and corporate orders.

We aim to dispatch orders within 2–4 business days. During busy periods (like Christmas), it may take slightly longer — but we’ll always keep you updated.

Most orders arrive within 2–5 business days for metro areas and 3–8 business days for regional locations. We’ll send you tracking details as soon as your order is on its way.

Yes — you’ll receive a tracking link via email once your order has shipped. If you don’t see it, check your junk folder or contact us at hello@madebox.co.

Express options are available at checkout for eligible products and locations. If you’re unsure, reach out before ordering and we’ll confirm what’s possible.

If you’re sending to multiple recipients, especially for a corporate or group order, get in touch — we can help you manage it all in one go.

Some of our gift boxes are pre-curated for quick ordering, but we do offer fully customisable options for corporate, event and bulk gifting. Get in touch and we’ll help you create something special.

Every box includes a curated mix of high-quality, small-batch products from Australian makers — anything from gourmet treats to wellbeing and lifestyle items. Each box includes a card telling the stories behind the products.

Yes — you can add a personalised message during checkout. We’ll include it with your gift, beautifully printed and packed.

All Madebox gifts come beautifully presented in our signature packaging. For corporate orders, we also offer options to include your branding or collateral — just ask.

Yes — we specialise in large-scale and multi-recipient orders. Whether it’s for a team, client gifts, or an event, we’ll help you manage everything from product curation to delivery.

If your order hasn’t shipped yet, we may be able to help. Please email us as soon as possible at hello@madebox.co and we’ll do our best.

Yes — we offer a subscription that brings a new curated box of small-batch discoveries to your door each month. It’s a great way to explore new makers and support local.